Flex Analyst Network & Telecom 

Mexico, Jalisco, Guadalajara 

924303715

What a typical day looks like:

• Develop and maintain a strong relationship with client(s). The candidate for this position will provide first level support to WW Mobile Services Users.
• Manage international vendors such as AT&T, Verizon, Rogers, Telcel and T-Mobile.
• Oversee all technical aspects of client(s) and their projects.
• Become familiar with and demonstrate AIM (application implementation methodologies) concepts, practices, and procedures.
• Demonstrate ability to work with technologies, different platforms and applications.
• Evaluate client(s) projects and offer solutions to improve performance.
• Schedule must be flexible and availability during the holidays might be required.
• Ability to elaborate reporting and analysis of data as well.
• Accessible, approachable, and responsive to client requests.

The experience we’re looking to add to our team:

• Typically requires a minimum of 3 years of related experience in help desk and use of ticketing platforms with mobile phone-related issues.
• Advanced English.
• BA/BS or equivalent work experience.
• Knowledge of billing processes.
• Familiarity with audit procedures.
• Experience in customer and end-user support.
• Excel intermediate
• Demonstrated ability to apply IT in solving business problems.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.