Amazon Systems Engineering Manager AWS SOC 

United States, Virginia 

923275144

This position requires that the candidate selected be a US Citizen.Role is based in Herndon, VA.
Key job responsibilities
The manager will responsible for:
• Implementing and/or improving internal processes, dashboards, and operations to achieve or exceed Internal Service Level Agreements (SLAs)
• Providing exceptional leadership and management for a staff of local and remote AWS employees,
• Demonstrating ability to complete root cause identification and correction of errors without pointing fingers,
• Developing professionals with a breadth and depth of experience, skillset, and career aspirations,
• Being a great people manager. Having the ability to hire, develop, motivate and mentor a group of world-class engineers is the most important part of this role.
• Retaining top talent, excelling in day-to-day people and performance management, and have the ability to recruit new engineers.
• Distilling work into granular units are able to translate requirements into an actionable roadmap.
• Delivering the right things at the right time with competing priorities at times.A day in the lifeDiverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• 10+ years of experience managing an engineering and support organization for a large (commercial or internal).
• 7+ years of relevant systems engineering, or systems administration experience using Windows, Power-shell, and SQL databases.
• 5+ years of experience operating in a 24/7 production environment.
• 5+ years of experience managing software, systems, or DevOps engineering teams in an operational environment
• Experience hiring, mentoring, developing, and managing highly-successful and efficient tier-1 product support teams.

• Robust understanding of support processes (SLA), handling tickets, monitoring, processes and metrics.
• Strong ability to identify and solve ambiguous customer-focused problems, and track record of delivering products/services in a highly technical multi-team environment
• High attention to detail with proven ability to juggle multiple, conflicting priorities simultaneously and make things happen in a fast-paced, dynamic environment
• Bachelor’s degree in Systems Engineering, Information Technology, Computer Science, or related field.
• Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
• Excellent interpersonal and communication skills; ability to work successfully with teams across the organization
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and perceptions
• Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions.
• 3+ years of experience with Networking, or exposure to basic concepts and trouble-shooting connectivity issues.
• 3+ years of experience with a Physical Access Control system (Lenel, RedCloud, etc.)
• 1+ years of experience with Linux systems administration and/or related development