Red hat Senior Cloud Services Engineer - OpenShift 

United States, California, Tracy 

922845585

In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for enterprise customers. You will consistently rely on your knowledge of production support and your background in dev-ops processes, including incident/change/problem management, call triaging, and critical issue resolution procedures. You will collaborate with our customers, internal teams, architects, and Site Reliability Engineering teams to troubleshoot complex and challenging issues.

What will you do

• Support Red Hat’s customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google and also on premise deployments)

• Actively support and provide guidance to other Red Hat engineers dealing with more complex issues

• Resolve Red Hat’s customers issues across different components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio

• Be a regional / global subject matter expert on one of the above mentioned OpenShift components

• Diagnose and troubleshoot complex technical problems, often going through product code, to identify the root cause

• Build on your expertise by going through intensive onboarding, which includes taking RHEL and Openshift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380

• Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience

• As a part of your professional development, you can collaborate with your colleagues on different projects outside of your day to day work, contribute to the success of the global team and / or contribute to OpenSource community and product code.

• Support and contribute to the Openshift AI offering.

What will you bring

• Previous professional Linux system administration experience

• Ability to read code in one of the following languages (Python / C / C++ / GoLang, Java), interest in deepening the knowledge of GoLang

• Previous experience configuring and troubleshooting OpenShift or Kubernetes and one of its components such as (Logging, Monitoring, Networking, Storage, Service Mesh)

• Practical experience with developer tools for code management (git, GitHub, GitLab) and bug tracking systems (Bugzilla, Jira etc)

• Excellent communication skills, ability to analyze and effectively resolve customer's issues

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

• Solid written and verbal communication skills in English