Truist Senior Accountant 

United States, New York, New York 

922335698

Regular or Temporary:

English (Required)

1st shift (United States of America)Performs intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Follows established methodologies or procedures to determine end-user problems and provide a solution.
2. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
3. Escalates complex, non-routine issues to more experienced teammates.
4. Works within standard guidelines.
5. Makes decisions within guidelines.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma and two years of end-user support experience or equivalent combination of education and work experience.
2. Understanding of software and hardware deployed within a business.
3. Effective verbal and written communication skills for the purpose of information to end-users.
1. Associate's or technical degree and three years of work experience in IT.
2. Knowledge of specific software and hardware.
3. Banking or financial services experience.

The annual base salary for this position is $90,000 - $110,000.