Primary Job Responsibilities
- Manages and lead a global team of analytics and data scientists (~13) to build strong analytics, decision support, presentation and influencing skills partnering with senior GCX leaders
- Creates significant impact by enabling application of data science methods at scale to improve performance and sustain change over time.
- Communicates business performance in a clear and insightful way to the business to facilitate timely and informed decision making.
- Develops product vision and associated long-term plans for data & analytics products.
- Collaborates with global leaders to develop requirements, prioritize features, translate to plans, and present analysis in planning and development decisions.
- Connects initiatives and change with measurable key performance indicators, gain alignment on objectives and key results, and provide analysis to successfully deliver on those plans.
- Leads end-to-end lifecycle for a range of data and customer analytics products from ideation through deployment and ongoing product operations.
- Establishes relationships and partner with the broader eBay Analytics organisation
- Advocates for GCX with the rest of the eBay organisation, pushing insights to make eBay and GCX better
- Provides global business & analytics leadership, coordination and knowledge sharing with peer teams globally including building the brand of GCX Analytics
- Collaborates with the operational teams to assess risk and advise on controls related to emerging trends and analysis.
- Builds strong relationships with relevant business partners to thoroughly understand their business and identify appropriate risk mitigations and opportunities to contribute
- Develops and maintains an internal business controls plan that brings a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance
Preferred Skills / Experience
- 10+ years of experience as an Analytics, Reporting, and/or BI global leader with a degree in Computer Science or Engineering or related subject area, or equivalent experience.
- 8+ years of experience leading global teams of direct and/or indirect team members to deliver transformational results.
- 8+ years working successfully with SQL, Tableau, MicroStrategy, Hadoop, SAS, R, Python.
- 5+ years of experience translating business strategy into data & analytics products.
- Experience working on broad/business-wide projects and initiatives working directly with senior management preferred.
- Domain experience within e-Commerce, Customer Service, and Trust & Risk.
- Core Proficiencies in: Advanced Analytics, Data Sciences, BI, Process Optimisation, & Operational Controls.
- Strong intellectual curiosity, and a passion for achieving practical business impact.
- Skills in problem definition, synthesis & recommendation development will be essential.
- Exceptional interpersonal skills, initiative, integrity, and will have experience leading a team of analysts to achieve their potential
- Exceptional business judgment and quantitative analytic ability
- Strong written, verbal and interpersonal communication skills and experience distilling and presenting complex quantitative operational analysis into committed recommendations with all levels in the organisation.
- Intellectual curiosity, passion for problem-solving, and comfort with ambiguity
- High energy and a desire to work in a results-oriented, fast growth environment.
- Global attitude, with ability to connect with partners with different needs and styles, getting the best out of all relationships; ability to create a network of supporters and influencers and work through a matrixed organisation
- Strong promoter of diversity and inclusion as a natural way of conducting business
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