EY STS Cross Function Hypercare Support Engineer 

India, Kerala, Kochi 

920865150

Job title: Security Technology – Cross Function Hypercare – Support Engineer

We are looking for a Cross Function Hypercare Support Engineer, who will become part of our Security Technology Services team. In this role, you will be involved in supporting end users as part of the deployment of security tools to ensure successful implementation of security technology and main security posture of the organization. You will have the opportunity to stand up new technologies and work with internal and external groups to ensure the related systems are secure and robust.

Your key responsibilities will include:

• Supporting the run state of our security technologies, ensuring that they are operating within agreed service levels and at peak possible performance.

• Bringing operational expertise into efforts that introduce new technologies and upgrade current ones.

• Providing technical oversight of Information Security technologies that fall under the team’s responsibilities.

• Managing, driving, and coordinating planned maintenance activities as well as incidents for Information Security technologies.

• Representing the team in specific project activities, including leading projects and managing the activity of others towards successful completion.

• Articulating technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders.

Please note that this role requires to work EMEIA/AMERICAS hours and every weekend.

To qualify for the role, you must have

• Approximately 3-5 years of experience in supporting end user technologies and troubleshooting issues associated with it.

• Strong communication skills to interact with people around the globe.

• The ability to train & coach staff in technical processes and practices.

• Experience working in a large global virtual environment

• Strong English language skills – written and verbal

Ideally, you’ll also have

• Bachelor's degree in computer related field or equivalent work experience.

• Completion of ITIL v3 or v4 Foundations training is preferred

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.

• Transformative leadership : We will give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.