CDO Data Governance Metrics & Reporting Program Execution & Internal Governance
ensuring we provide, andthrough report creation and facilitation of self-service reporting, with the strategic vision of creating a center of excellence with our partners for all data governance metrics and reporting, enabling Citi to make data-driven decisions for growth and progress.
In this role, you will be responsible for:
Specific responsibilities include:
Internal project & process management
- Maintain the team’s internal governance documentation as it relates to process management & improvement, change control, quality assurance and overview/roadshow materials.
- Responsible for maintenance of Process Flow and Control Point in order to stay in sync with current state reporting priorities.
- Leads Metrics and Reporting JIRA administration duties across all areas within the Metrics and Reporting teams area.
- Responsible for the review of high level senior leadership documents as well as the design of checklists and other methods within a maker checker process to ensure review strategy is current and held at the highest standard.
- Able to understand the processes for which metrics undergo as part of the consent order to act as a review and SME of the materials within the consent order that apply to the Metrics and Reporting team.
- Acts as the Owner/Manager of QA Process and Strategy Documentation to give an overview to senior leadership in regards to plan, manage, and maintain the Quality Analyst function in a now, next, later state.
- Must be able to successfully track and manage weekly, month, and quarterly deliverables to ensure completeness, accuracy, and relevance.
- Communicate the state of metrics, reporting, and overall advancements in work both as it applies to capabilities, design, and planning through a monthly news letter that is used by senior leadership to understand timing of delivery for metrics, reporting and capability changes.
- Works with Metrics and Reporting Guidance documents to ensure feedback from key stakeholder is incorporated and changed in alignment with the stakeholder.
- Be part of the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
- Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
Team & Stakeholder communications
- Develop & deliver agenda topics for recurring monthly team meetings.
- Lead monthly industry best-practice learning sessions (eg, DaMA) for the Metrics & Reporting team; identify & engage Citi learning opportunities for the benefit of the Metrics & Reporting team; support Metrics & Reporting team learning sessions prepared for other partner groups.
Internal tooling management & governance
- Manage Metrics & Reporting team SharePoint site including content updates, user access & entitlements, UAT & implementation and communication of changes.
Additional responsibilities may include
- Support goal setting & planning activities across Metrics & Reporting team.
- Support onboarding & integration of new team members as needed; build relationships with key HR & Business Management partners in the US, India and the Philippines to ensure efficiency.
Ideally, you should have the following qualifications:
- Demonstrated process management & governance; able to identify opportunities for process improvement through a data driven approach.
- Demonstrated experience in project management within agile delivery approach and tools, including milestone planning and management; risk and issue management and escalation; dependency identification and management; status reporting and key messages; artifact and evidence management
- Excellent problem-solving and critical-thinking skills.
- Proven experience successfully working across stakeholder groups, including internal team, technology, and functional & business partners
- Excellent interpersonal skills; must have a positive can-do attitude; must be solutions-oriented and forward thinking.
- Proven ability to proactively communicate meaningful updates & insights with a variety of stakeholders; a “no surprises” mindset.
- Excellent oral communication and writing skills in interacting with non-executives and executive management and across a number of business lines and control functions
- Ability to work independently and use a high level of independent judgment.
- Demonstrated SharePoint management experience.
- Demonstrated experience in DaMA (Data Management Association) framework and principles is a plus.
- 2-5 years Data Governance / Management experience
- 5-10 years in Banking and/or Finance industry desired
- Bachelor’s degree in Business, Finance, or an equivalent combination of education and experience
- Experience with data analysis and/or data management tools such as SQL, Tableau, JIRA, and DataVerse is a plus.
Data GovernanceData Governance Foundation
Time Type:
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