Yotpo Manager Customer Success – SMB 

Canada, Ontario, Toronto 

918946576

How you’ll make an impact:

• Coach, mentor, and develop a team of Customer Success Managers
• Seek out learning opportunities for your CSMs’ knowledge of the Yotpo platform and business
• Act as the point of escalation for customer communications
• Track team metrics and progress toward predefined retention and revenue goals
• Engage your team as active ambassadors of the culture of Yotpo and models of career growth
• Identify opportunities for optimization to drive greater value for customers and greater efficiency in CSMs’ work
• Build and maintain strong cross-functional relationships to ensure the success and satisfaction of our customers, while driving their long-term retention and growth
• Foster a customer-centric culture that prioritizes delivering exceptional customer experiences

You are:

• An experienced people leader who has managed teams of a similar scope (think 2+ years of leadership experience)
• Experienced as a CSM, Account Manager, or similar role
• Commercially driven, actively seeking out new ways to grow your team’s book of business and drive revenue
• An expert prioritizer who’s able to stay organized amid competing urgent priorities in a quickly-moving environment
• An effective communicator who builds successful relationships internally and externally; you can communicate ideas and break down complex subjects to your stakeholders
• A champion of your customers, leading your team with clients’ best interests in mind
• Driven to solutions: for your team, for your customers, and for the company overall

About Yotpo CA:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a flexible hybrid model, typically in office three days per week.