Honeywell Aftermarket Service Manager Customer Success Manager 

United States 

918896854

• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
• Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
• Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
• Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
• Bachelors Degree
• Relevant experience in Aftermarket Services
• Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
• Good understanding of regional customers - culture and dynamics
• Ability to influence by leadership
• Excellent customer interaction skills – the ability to interact with customers, manage their expectations and build long term relationships • MBA or post graduate qualifications in a related discipline are desirable
• Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.
• Self-motivated
• The ability to work under pressure
• A strong commitment to safety and a safe working environment
• Ability to develop and maintain strategic customer relationships
Additional Information

• JOB ID: HRD227223
• Category: Customer Experience
• Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
• Exempt
• Due to US export control laws, must be a US citizen, permanent resident or have protected status.