SAP Support Engineer 

Ireland, Galway City 

918288754

The Role:

• Effectively communicate with our customers and partners in relation to customer usage and consumption details. This includes consulting and advising customer on technical and contractual questions.
• Handle technical customer incidents within agreed timelines.
• Follow up with relevant parties to ensure timely completion of license audit, metering, and consumption queries from customers.
• Collect and analyse customer’s usage and measurement data. Evaluate customer consumption and compare the results to the licensed software contracts. Create usage reports to assess compliance.
• Align with responsible sales executives, customer success partners, license compliance managers and other local contacts regarding the usage findings so that required action can be taken.
• Efficiently support your team members and manage your assigned workload.
• Engage with internal and external stakeholders to support with SAP Private Cloud Metering Services

Education and Qualification / Skills and Competencies

• Proficient verbal and written communication skills in English
• Fluent verbal and written communication skills in another European language
• Bachelor’s degree in business or similar
• Strong communicator who likes to work in a multinational team environment.
• Excellent organizational and follow-up skills
• Excellent analytical thinking skills and strong attention to the detail
• Strong customer focus and commitment to excellent customer service
• Advanced Microsoft Office (Word, Excel, Power Point) and Presentation skills

Work Experience:

• Minimum one-year work experience in business environment preferably within the IT industry
• License usage and compliance knowledge is desirable, but not essential.

As a contributing member of our energetic team, you will have the opportunity to work in a dynamic, multicultural environment supporting SAP’s vision to help the world run better. You will benefit from a stimulating ambience where employees acquire knowledge and skills through dedicated mentors, trainers, and e-learning courses. Some of the perks you will enjoy also include complimentary lunch, coffee, tea, and use of the Sports and Social events and clubs. Being based in Galway, you will experience a thriving cultural atmosphere on the west coast of Ireland and all the things that you would expect from a lively and welcoming city.