Amazon Technical Account Manager-ISV ES - ANZ 

Australia, New South Wales, Sydney 

917986332

A day in the life
Every day will bring new and exciting challenges on the job while you:
• Act as a single point of contact to Enterprise Accounts
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
- 2+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.

- Computer Science or Math background.
- Working knowledge of software development practices and technologies
- Experience working with AWS technologies
- Solid understanding of technology budget management