Red hat Principal Technical Support Engineer 

India, Maharashtra, Pune 

917742880

What will you do:

• Own the resolution of customer issues from initial contact through complete customer satisfaction

• Demonstrated efficient problem solving techniques and resolve complex, critical and sensitive support issues.

• Work with customer employees and consultants, including business managers, project managers, software engineers, security analysts, data center engineers, and customer NOC

• Strong customer service skills

• Create Knowledge Base Articles / Technical Notes

• Engage and collaborate with open source developers around the world.

• Act as the technical point person for a technology of your choosing within the Red Hat JBoss Middleware

• Advocate customer requests and offer innovative ideas to improve product quality.

• Manage assigned product(s), and component(s) by prioritizing open issues for Development.

• Availability to occasionally be on call after hours and on weekends.

What will you bring:

• Candidate should have Production Support Experience.

• Hands on experience on Apache Webservers 2.2.x/2.4.x and Tomcat 5.x/6.x/7.x./8.x

• Exposure on Apache httpd as reverse proxy and certificates generation for SSL configuration.

• Good Knowledge on Cluster, Failover and Load-balancing modules like modproxy, modjk with ISAPI redirector with IIS Webserver

• Exposure of Application Server like JBoss, Weblogic,Websphere, Apache Geronimo, Glassfish

• Exposure of Web Servers like Apache httpd, Oracle iplanet ,Oracle http server, IBM http server, NGINX, lighttpd

• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.

• Knowledge on HTTP 1.0/1.1 protocol and HTTP methods, HTTP error codes and understanding of TCP protocol

• Experience with the Linux / Unix operating System or any Oracle/ Red Hat / Suse Linux Certification would be added advantage.

• Experience in core Java, JSP, Servlet programming skills.

Good to have skills

• Having knowledge on modcluster and other modules of httpd would be added advantages like modrewrite, modheader, modssl, modnss and modphp

• Fundamental understanding SSL/TLS Encryption and SSLv2/v3, TLSv1/v1.1/v1.2 protocol.

• Having knowledge on Red Hat JBoss Enterprise Application Platform would be added Advantage.

• Having understanding of tcp dump analysis would be added advantages.

• Having C,C++ programming skills would be added advantages.

• Having PHP programming skills would be added advantages.