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Apple Product Insights Seed Analyst United States, California, Elk Grove 916214508
30.08.2024
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Description
Some of the tasks you will be responsible for include: - Read, analyze, and group beta seed and discussion forum feedback into related issues - Coordinate with Engineering Program Managers to ensure issues escalated to Engineering are clear and accurate - Review and validate the quality of issues prior to escalating to Engineering - Escalate trending and critical issues to Engineering Program Managers - Organize discussions with Engineering Program Managers - Create and maintain documentation - Develop and deliver training to new seed readers - Prioritize and load balance work for rotational seed readers - Assess and provide feedback on the quality of rotational seed reader work - Create and maintain reporting - Recreate issues on lab devices on-site as required - Build rapport and communicate effectively with a wide variety of business partners - Assist with projects as needed
Minimum Qualifications
- Minimum of 1 year as a Mac+ AppleCare Senior Advisor or equivalent Apple Retail Store experience
- Ability to work a 5x8 schedule Monday-Friday 7AM-6PM local time with flexibility to work one weekend day during peak season or urgent requests
- Bachelors degree and 1-2 years of work experience or 3-4 years equivalent work experience preferred
Preferred Qualifications
- Ability to collaborate with cross-functional partners across multiple teams
- Outstanding written and verbal communication skills
- Exhibits independence and out-of-the-box thinking
- Advanced judgment, negotiation, and problem-solving skills
- Strong organizational and multitasking abilities
- Passion for analyzing and managing data
- Outstanding time management skills
- Technical knowledge of Apple software and hardware, Windows/PC and Siri preferred
- Ability to independently navigate systems and tools
- Demonstrates flexibility and adaptability to changing work-flows and responsibilities
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $31.11 and $46.65/hr, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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