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You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
Supporting design-led workshops to engage and build alignment across different partners and teams
Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers in service of learning, sharing, and teaching
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Participating in hiring by reviewing resumes, conducting interviews and attending consensus
Discovery & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Participate in end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Framing problems, determining insights, and defining visual designs to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Supporting effective storytelling and presentation of visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
At least 2 years of experience with UX and UI design
Designing for cross-channel experiences
Comfortable working with Product and Tech partners
Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma
Familiarity with working and contributing to and established design system
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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