Amazon Technical Support Engineer Amazon Robotics 

Germany, Berlin 

913849302

Key job responsibilities
- Support and foster a culture of inclusion
- Manage large scale technical projects with high attention to detail.
- Maintain and/or create policies, procedures and processes when needed.
- Proactively identify opportunities for long term and repeatable solutions.
- Participate in hiring, training, and development of others.
- Managing network systems (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).
- Windows, Mac or Linux Operating systems support and proactive maintenance.- Frequently document known solutions in the form of knowledge base articles

- Bachelors degree or equivalent work experience
- Experience in software development, or technical support
- Experience in managing technically complex large and small scale projects
- Experience in managing and supporting Windows, Linux and macOS operating environments
- Own and drive Root Case Analysis (RCA) on complex system issues
- Proven experience as lead technician supporting major or critical applications and systems

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.