We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to Booking.com’s mission in the best way you can.
Key Job Responsibilities and Duties:
- You’ll be an advocate for the Booking.com values and will do all you can to meet customer expectations – from providing support with handling their reservations to answering their questions.
- Making a positive impact on every customer contact over multiple channels such as phone, email or live chat.
- Developing excellent product knowledge to help resolve customer queries.
- Most importantly, always ensuring a high level of customer service that’ll make anyone smile.
Qualifications & Skills:
- Real passion for customer service.
- Written and verbal proficiency in Italian and English.
- Natural emotional intelligence with excellent listening and problem-solving skills.
- Reliability, resilience, and organizational skills.
- Desire to work in a lively, fast-paced environment embracing different cultures, nationalities, and languages
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive
- 25 (rising to 28)days of annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Wellbeing focus
- Mental health first-aiders and free supports
- Performance-based annual bonuses.
- Health Insurance Discounts.
- Contributory pension plan.
- Delicious catered free meals accessible at our office.
Application Process:
- Let’s go places together:
- This role does not come with relocation assistance
