Microsoft Cloud Solution Architect - Full Time Opportunities 

China, Shanghai 

913588606

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
  • OR equivalent experience.

Preferred Qualifications

• 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  • OR equivalent experience.

• Customer Centricity
• • Observes colleagues and learns to gather technology and customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and align with solutions.
  • Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others.
  • Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Supports collection of customer feedback data. Establishes recovery actions or proactively makes offers to improve customer/partner experience.

• Business Impact
  • With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices.
  • Works with the customer to support resolution of technical blockers and accelerate consumption and solution implementation for selected scenarios (e.g., by application of technical capabilities).
  • Learns about the products, services, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings with others (e.g., peer groups, customers) as appropriate. Leverages an existing architecture approach or reference architecture to support delivery on Microsoft's Customer Promise.

• Technical Leadership
  • Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.
  • Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products.

• Other
  • Embody our and