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As a Project Manager within our Business Transformation Team, you'll participate in projects and provide support for various initiatives and any associated business transformation projects. You may be involved in multiple projects or initiatives, working across the whole project lifecycle, researching new projects, business process changes, configuration changes or system modifications. Through strong partnership with Business, Operations and Technology counterparts, you'll work on project deliverables. Primary areas of focus include eliciting project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Job Responsibilities:
• Gather/analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications
• Understand user experience to aid support in defect troubleshooting
• Facilitate forums to address the priority of reported enhancements and defects
• Evaluate existing project management processes and look for areas of improvement
• Assist with change management as new features are delivered through systematic integrations
• Design the operating model front to back, including the control framework, and understand the details of a process and products
• Demonstrate ownership with the ability to operate in a flexible, dynamic environment where creative and strategic thinking are also required in driving solutions, initiatives, and projects
• Manage Senior Stakeholders across different Regions and Teams to align expectations, escalate issues and risks, and provide updates on the project status
• Develop and implement location strategy planning, including assessing workforce needs, evaluating potential sites, and ensuring alignment with business objectives and cost-efficiency
• Coordinate transitions and relocations, ensuring minimal disruption to operations and effective communication with all stakeholders
• Analyze market trends and demographic data to inform location decisions and optimize resource allocation
Required qualifications, capabilities and skills:
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