Bank Of America Senior Operations Analyst 

United States, Virginia, Richmond 

913054407

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status
• Reviewing documents, client outreach for additional clarifications, updating system of records with client information, and testing with clients in a User Test Environment
• Review and correction of daily audits and other exception processing as needed

Required Qualifications:

• Analytical thinking, problem solving skills and detail oriented
• Good oral and written communications skills
• PC proficiency and excellent Keyboarding/Typing skills
• Ability to work independently, as well as, collaborate within a team
• Proficiency with Microsoft Excel, Microsoft PowerPoint

Desired Qualifications:

• ​Knowledge, or background on ACH

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting

1st shift (United States of America)