About the Role
You will be primarily responsible for driving projects which promote,,and
improved E2E driver experience. Combined, delivering step-changes in these areas aims to directly impact accelerated growth and competitiveness in the region.
These are some of the activities you can expect in your day-to-day:
- Own projects and support development of the strategy and tactics to deliver:
- Improved reliability across the region, through driver behavior and quality improvements
- Platform loyalty and improved on-platform engagement initiatives
- First class driver experience with the platform on earnings, pain points, etc.
- Operational or product enhancements; address key quality issues affecting driver experience with cross-functional initiatives
- Collaborate with Tech to test and rollout features, and lead the GTM strategy
- Monitor engagement and experience on the platform through analytics and insights gathering, deep-diving into reasons for underperformance and identify and act on improvement areas
- Work closely with several operational and functional teams including EMEA regional operations teams, Safety, Marketing, Legal, Business Development, Policy & Comms teams as well as Tech stakeholders across the business to deliver projects.
What the Candidate Will Need:
- Min 3 years of experience in strategy, operations, consulting, finance, or general management roles.
- Strong analytical and problem-solving skills; confident using data to make decisions and build business cases.
- Fluency in SQL and in working with data sets using Excel, Google Sheets, etc.
- Proven ability to manage complex programs and multiple projects in parallel.
- Good communication skills and stakeholder management—able to align diverse teams around shared goals.
- Ability to work in a fast paced environment and to prioritize effectively.
- Professional fluency in English.
- - - - Preferred Qualifications ----
- Familiarity with AI or automation tools.
- Comfortable building models or dashboards in R, Python, or Tableau.
- Experience working with Product teams to shape or launch new solutions.
- Proven ability to collaborate with cross-functional teams such as Tax, Legal, or Compliance.
- Background in central or local operations, especially managing a portfolio of initiatives.
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .