SAP SAP iXP Intern - Product Support 

Canada, Ontario, Toronto 

911546414

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Position Title: SAP iXP Intern -Product Support
Location: Toronto
Expected Internship Duration: May 16, 2024 – May 15, 2025
Work Hours: 40

• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies
• Analyze and resolve customer Incidents by means of knowledge databases and verification of software customizing entries and hardware parameters
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better
• Develop strong working relationships with cross-functional teams within SAP.
• Utilize state of the art collaboration channels like swarming, communities, etc.
• Master SAP software that is being used by industries, governments and multinational companies around the globe
• Participate in QM (Queue Management) rotation

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently enrolled in a university degree in Computer Science, Business and Technology, or related areas
• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)
• Operating systems (Windows Server, Linux, command line interface)
• Data communications and networking (HTTP, TCP/IP, DNS)
• Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging
• Experience in troubleshooting distributed systems, including installation, migration and networking
• Knowledge of business and financial processes
• Experience working with customers is a plus
• Familiarity with SAP Products & Solutions (SAP ERP, BTP, S/4 Hana) is a plus

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