Capital One Principal Associate UX/UI Designer - Risk ERMxd 

United States, Virginia, Arlington 

91131952

Locations: VA - McLean, United States of America, McLean, Virginia Principal Associate UX/UI Designer - Risk (ERM.xd)

What You’ll Do:

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences

• Translating complex ideas into understandable concepts that evolve and enhance the product experience

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset

Leading & Developing Teams

• Guiding cross-functional partners in strategy, research, alignment, analysis, design critiques, and design execution tasks

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

• Participating end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Managing & Supporting

• Drive and own the design workstream while contributing to the end-to-end design process

• Collaborate closely with 4+ tech teams to gather and refine requirements, ensuring alignment with overall project goals

• Actively monitor and anticipate future roadmap items, and prepare the design team for upcoming work and identifying potential challenges

• Anticipate and address potential blockers by collaborating with cross-functional teams

• Maintain open lines of communication with product managers and leadership to advocate for design needs and timelines

• Engage with product leaders to get clarity on project timelines, ensuring design deliverables are aligned with development schedules

• Continuously iterate on designs throughout the week based on team discussions, feedback and evolving project needs.

• Refine and adjust designs after handoff to engineering, accommodating technical constraints and timeline adjustments

Basic Qualification

• At least 4 years of experience with User Experience design

Preferred Qualifications

• Experience in supporting product scope (e.g. requirement gathering, story management)

• Experience designing for cross channel experiences

• Experience working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, particularly Figma

• Familiarity with working in an established design system

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.