Ebay Trust Operations Specialist 

Australia, New South Wales, Sydney 

909697327

Reduce Transaction Friction: Identify and implement solutions to decrease the proportion of transactions experiencing friction, such as SNAD and cancellations, while improving policy adherence and automation.

Solve Complex Problems:

Foster key relationships across the organisation to understand global products, localise them for the Australian market, and manage projects from inception to execution.

Develop Mechanisms: Strengthen assessment, monitoring, testing, and goal-setting standards, creating sustainable mechanisms to report results and address issues with internal partners.

This position is based in Sydney, Australia.

What You Will Bring:

Understands the importance of analytics, design, and research in building new processes and deploying new technologies.

Is a strategic thinker with vision and creative problem-solving skills.

Builds and sustains positive relationships, both locally and globally.

Communicates clearly, effectively, and proactively with outstanding listening, written, and verbal communication skills.

Uses data effectively to drive decisions.

Project Management experience in ecommerce and marketplaces.

Demonstrable experience in process improvement.

Experience in supporting cases that require optimisation across multiple partners.

Ability to use quantitative and qualitative insights effectively.

Education/ Relevant experience:
University/graduate degree, preferably in a business-related area
5+ years ecommerce operations and project management experience.

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