Honeywell User Success Manager 

Czechia, Southeast, Brno 

909515390

User Success Management:

Drive usage growth of Microsoft 365 workloads, focusing on Microsoft 365 Copilot, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Platform.

Act as a trusted advisor to users and collaboration focal points, assisting them in achieving their business objectives through Microsoft 365 solutions.

Conduct regular check-ins with business and function focal points to ensure satisfaction with services and address any issues or concerns.

Develop and maintain strong relationships with key stakeholders, including Business Decision Makers (BDMs) and IT Decision Makers (ITDMs).

Labor and Employee Relations:

Ensure alignment with Labor and Employee Relations policies and practices.

Collaborate with HR and legal teams to address any labor-related issues that may arise.

Provide guidance and support to customers on labor and employee relations matters related to the implementation and use of Microsoft 365 solutions.

Works Council Coordination:

Coordinate with European and national works councils to ensure compliance with local regulations and requirements.

Facilitate communication and collaboration between the company and works councils to address any concerns or issues related to Microsoft 365 implementations.

Ensure that all changes and updates to Microsoft 365 solutions are communicated effectively to works councils and other relevant stakeholders.

Additional Responsibilities:

Partner with internal teams, including support and service delivery, to ensure a seamless user experience.

Provide training and support to customers on the use of Microsoft 365 solutions.

Monitor customer usage and adoption of Microsoft 365 solutions and provide insights and recommendations for improvement.

Identify and document best practices and customer success stories to share with the broader team.

Microsoft 365 Expertise: A deep understanding of Microsoft 365 workloads, including Microsoft 365 Copilot, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Platform, is essential. This includes the ability to drive usage growth and provide expert advice to users and collaboration focal points.

Stakeholder Management: The ability to develop and maintain strong relationships with key stakeholders, such as Business Decision Makers (BDMs) and IT Decision Makers (ITDMs), is crucial. This involves acting as a trusted advisor and conducting regular check-ins to ensure satisfaction and address any issues or concerns.

Training and Support: The ability to provide training and support to customers on the use of Microsoft 365 solutions is key. This includes partnering with internal teams to ensure a seamless user experience, monitoring customer usage and adoption, and identifying and documenting best practices and customer success stories to share with the broader team.

German: Proficiency in German (verbal and written) is essential for effective communication with German-speaking clients and stakeholders.

Customer-Centric Approach: Prioritizing the needs and success of users by acting as a trusted advisor and ensuring they achieve their business objectives through Microsoft 365 solutions. This involves conducting regular check-ins and addressing any issues or concerns promptly

Collaboration and Relationship Building: Developing and maintaining strong relationships with key stakeholders, including Business Decision Makers (BDMs) and IT Decision Makers (ITDMs). Effective communication and collaboration with internal teams, HR, legal, and works councils are essential to ensure a seamless user experience and compliance with local regulations

Technical Proficiency: Having a deep understanding of Microsoft 365 workloads, including Microsoft 365 Copilot, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Platform. This expertise is crucial for driving usage growth and providing training and support to customers

Compliance and Governance: Ensuring alignment with Labor and Employee Relations policies and practices, and coordinating with works councils to comply with local regulations. This includes facilitating communication and collaboration to address any concerns related to Microsoft 365 implementations

Continuous Improvement: Monitoring customer usage and adoption of Microsoft 365 solutions, providing insights and recommendations for improvement, and identifying and documenting best practices and customer success stories to share with the broader team. This value emphasizes the importance of ongoing learning and adaptation to enhance user success

Market-specific training and ongoing personal and professional development with support of experienced leaders

Extra-week of holiday, semi-flexible working hours

Benefit portfolio including meal allowance, pension insurance, Benefit Plus Cafeteria program, discounted phone tariff, Multisport card for free or discounted access to sports and leisure facilities, global partnership, and discounts and more