Wells Fargo Senior Commerical Loan Servicing Representative 

United States, Virginia, Roanoke 

90938967

About this role:

This position is responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer account maintenance in post-booking to ensure accuracy through life of loan.

In this role, you will:

• Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experienceof Loan IQ, AFS, and ICMP.

Desired Qualifications:

• Knowledge of debits and credits
• Knowledge of loan documentation
• Sound analytical skills with high attention to detail and accuracy
• Experience reading, analyzing, and interpreting documents/reports
• Ability to review and interpret complex commercial loan documents
• Experience resolving and working through escalated and complex customer issues
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to coordinate completion of multiple tasks and meet aggressive time frames
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with all levels of an organization
• Sound knowledge of Microsoft Office (Word, Excel, and Outlook) skills

Job Expectations:

• This position currently offers a hybrid work schedule
• Ability to work at one of our approved job posting locations
• Ability to work additional hours as needed

Locations:

• 7711 Plantation Rd., Roanoke VA
• 600 S 4th St., Minneapolis MN
• 801 Walnut St., Des Moines IA

Other Information:

• Position locations listed above.
• Relocation assistance is not available for this position.
• Visa Sponsorship not available for this position

10 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.