SAP Finance Associate - O2I CSS Global Services Team Volume 

Czechia, Prague, Prague 

90845070

What you’ll do

• Serve as the first point of contact for customers seeking assistance via ticketing system
• Manage support tickets to ensure issues are resolved in a timely manner
• Gather and document relevant information for escalation to higher-level support teams as
• needed
• Provide guidance and solutions to internal customers on general queries
• Providing post-sales support, as needed.
• Responding to internal and external queries within the Service Level Agreement.
• Ensuring month/quarter end close activities are completed timely and accurately.
• Ensure high customer satisfaction through professional, courteous, and efficient
• communication
• Maintain positive relationships with customers and colleagues
• Participate in team meetings and training sessions to improve skills and knowledge
• Provide feedback to the team regarding common issues and trends

What you bring

• A Bachelor’s degree is preferred.
• Fresh graduates are welcome to apply.
• Fluency in English with excellent communication skills both written and verbal.
• Familiarity with ticketing system is a plus.
• Keen attention to detail, a high level of organization, and strong follow-up skills.
• Adaptability, with the ability to prioritize tasks and solve problems with minimum
• supervision.
• Patience, empathy, and the ability to handle difficult customers with professionalism.
• Strong team player attributes and work ethics.
• Highly skilled in team collaboration and able to work effectively with team members across
• different regions.
• Willingness to learn and adapt in a dynamic environment.

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

​