SAP Product Manager 

United States, Pennsylvania, Newtown Township 

908392513

Responsibilities:

• Subject Matter Expert (SME): Act as a SME for ALM products, quickly learning and building depth in specific product areas. Deliver hands-on showcases and demonstrate deep expertise, particularly in SAP Cloud ALM and SAP Focused Run. Also guides and demonstrates hands-on expertise for guiding customers & partners from transitioning from SAP Solution Manager to SAP Cloud ALM.
• Deep Expertise Sessions: Conduct in-depth training and expertise sessions for customers, partners, and colleagues to enhance their understanding and utilization of ALM products.
• Adoption Support: Drive accelerated adoption of the ALM portfolio by providing comprehensive support and guidance to stakeholders.
• Go-to-Market (GTM) Planning: Co-develop GTM plans, including creating target customer lists and ideal customer profiles tailored to the region.
• Customer Understanding: Understand region-specific customer needs, drive portfolio field enablement, and build strong customer connections to generate references and success stories.
• Strategic Engagements: Provide techno-functional advice and support during strategic customer and partner engagements to ensure successful implementation and satisfaction.
• Communication and Training: Support the delivery of communications, events, training sessions, and other activities to promote ALM products and their benefits.

Educational Background: Bachelors or Masters Degree

Customer and Communication Skills:

• Knowledge of managing cloud customers.
• Excellent communication and interpersonal skills.
• Proven customer handling skills.
• Experience of working with customers across the region.

Professional Experience:

• Experience conceptualizing, organizing, and managing large customer events is a plus.
• Experience of 4+ years as a Product Manager or other customer facing roles.
• Experience in digital marketing and campaign management is desirable.
• Candidates with existing experience in Product Owner roles or customer-facing roles would be advantageous.

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