SAP Cloud Operations Engineer ITIL 

Ireland 

90822687

What you'll do

For our T&I Cloud Operations team in Bengaluru, we are looking for Cloud Operations Lead having 7 years of experience

Expectations and Tasks

Ensure high availability, scalability, and reliability of cloud services.
Implement and maintain ITIL processes such as Incident, Problem, Change, and Configuration Management within the cloud operations environment.
Ensure compliance with ITIL best practices and continuously improve these processes to enhance efficiency and service quality.
Lead initiatives to automate repetitive tasks, deployments, monitoring, and other operational processes.
Identify opportunities for cost optimization and performance improvement in cloud environments.
Develop and enforce strategies to minimize downtime, ensuring high availability and resilience of cloud services.Conduct root cause analysis (RCA) for critical incidents and implement preventive measures.Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve service delivery.
Monitor and analyze performance metrics, KPIs, and SLAs to identify areas for improvement.
Implement feedback loops to incorporate lessons learned from incidents and operational activities.
Stay abreast of the latest cloud technologies, trends, and best practices.

What you bring

Excellent understanding of ITIL processes
5+ years of experience working with ITIL processes, with demonstrated ability to implement and improve ITIL practices in an operational environment.
7+ years of experience in managing critical incidents, performing root cause analysis, and implementing corrective actions.
3-5 years of experience with automation tools
Very good Project Management skills.
Sound knowledge on SaaS as well as cloud hyper-scalers
Strong customer focus, process automation mindset, and experience in handling escalations
Advanced analytical and problem-solving skills to challenge complexity with Live Site first / Customer oriented mindset.
Drive situation analysis of incident situations
Work independently with Team of engineers, across organizations
Excellent communication skills both verbal and written, with the ability to work and contribute within globally distributed teams
Work in designated shift towards LiveSite.

Travel requirements

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