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MSD Agricultural Technical Support Technician - Southern England 
United Kingdom, England 
908178853

29.06.2025

Job Description

Science of Healthier Animals

A typical day would look like undertaking site surveys for our equipment, coordinating, delivering and assessing installations of that equipment, training up users in the hardware and software aspects of the monitoring equipment and being responsible for coordinating the response on any post-sales issues the customer may have. Success would look like more farmers using our equipment and being part of a highly functioning team.

primary activitiesinclude but are not limited to:

  • Lead on all post-sales aspects for our range of livestock intelligence equipment (monitoring, milking, reading and weighing)
  • Completion and review of site surveys for monitoring equipment
  • Co-ordination and approval of installations
  • In person onboarding of new users of the equipment
  • Co-ordination of post-sales issues to ensure an efficient resolution and positive experience for the customer
  • Maintain Salesforce CRM with work orders and customer interactions
  • Regular contact with colleagues in the local regional team (sales and veterinary)

Skills Required

  • Working knowledge of milking equipment, particularly electronics
  • Experience of working on dairy farms
  • Presentation skills to small groups on technical subjects
  • Administrative upkeep of databases, e.g. CRM
  • Strong client-facing and communication skills
  • Advanced troubleshooting, problem-solving and multi-tasking skills
  • Basic Information Technology, Computer knowledge

Closing date for applications: 30th June 2025

Current Contingent Workers apply


Not Applicable

Adaptability, Adaptability, Animal Science, Beef Cattle Management, Client Side Scripting, Computer Technical Support, Computer Technology, Customer Communications, Data Analysis, Equipment Monitoring, Immunizations, Inquiry Handling, Machine Monitoring Software, Management Process, Online Surveys, Order Processing, Preventive Maintenance, Product Knowledge, Product Sales Training, Quote to Cash, Remote Support, Report Preparation, Sales Data Management, Site Surveying, Teamwork {+ 5 more}


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