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Google Quality Training Effectiveness Program Manager India, Telangana, Hyderabad 906894134
10.06.2024
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Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor's degree or equivalent practical experience.
- Operations Six Sigma, COPC, or LEAN certification.
- 3 years of experience in program management, customer support or quality function, with global operations in an outsourced business/shared services environment.
Preferred qualifications:
- MBA or Master's degree.
- Experience collecting, synthesizing, analyzing, and visualizing complex sources of data, used to derive insights and form recommendations to improve operational efficiency and efficacy.
- Excellent project management experience, with proven ability to collaborate with partners (vendor operations/agents) in a positive and productive way.
- Familiarity with dashboard tools (e.g., SQL/Dremel, Data Studio, Tableau), with the ability to build stories and compelling narratives that enable thoughtful decision making.
- Excellent executive communication and collaboration skills, including ability to influence without authority at all levels and cultivate cross-functional relationships for mutual benefit.
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