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Apple Maintenance & Operations Manager United States, California, San Jose 906306390
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Key duties: • Ensure the successful execution of all maintenance operations, including preventive and corrective maintenance, across designated facilities.• Oversee the compliance team, ensuring all conveyance systems are properly permitted and inspected.• Establish a best-in-class maintenance organization by establishing KPIs for all employees—managers, supervisors and technicians. Hold the team accountable for productivity, timeliness, and quality by collecting data and disseminating metrics to support those performance indicators.• Provide outstanding customer service, enabling internal Apple customers to do their life’s best work in safe, well-maintained facilities.• Continuously improve a structured preventive maintenance program to minimize equipment failures and downtime.• Maintain accurate and audit-ready compliance records, ensuring all inspections, permits, and safety protocols are up-to-date. Address regulatory feedback proactively.• Act as the primary point of contact for emergency maintenance incidents, ensure immediate action, clear communication, and timely resolution without requiring leadership intervention.• Provide consistent and proactive updates to leadership on operational performance, maintenance trends, and potential risks. • Oversee third-party maintenance and service vendors to ensure timely and high-quality service delivery. Monitor costs, budgets, contract compliance, and vendor performance.• Identify inefficiencies in current processes and propose solutions to improve service levels, operational efficiency, and cost-effectiveness.
- Direct experience managing work order systems, preventive maintenance programs, and technician performance in a high-demand environment.
- 10+ years experience in facilities maintenance, operations management, or a related field, overseeing complex maintenance programs, service requests, and compliance processes.
- Prior experience managing a team, including performance oversight, accountability enforcement, coaching, and development of employees.
- High school graduate or equivalent, with technical training courses or technical school background.
- Demonstrated leadership and success in employee development and mentoring including fostering collaboration, continuous performance feedback and motivating the team to develop and utilize tools for more efficient project management and improved customer service.
- Strong problem solving, analytical and organizational skills.
- Self-driven initiative to implement best practices in building maintenance, thinking critically and creatively about how to regularly improve process and operations.
- Demonstrated ability to quickly grasp new technology and complex workflows.
- Excellent communication and presentation skills, communicating successfully with all levels of an organization.
- Ability to manage customer service issues involving employees in a professional and positive manner.
- Extremely proactive, responsive, and upbeat.
- Demonstrated success in managing multiple projects, priorities, and people concurrently in a fast-paced, high growth, and results driven environment.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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