Responsibilities :
- Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.
- Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.
- Effectively communicate and partner with teammates and colleagues.
- Implement GE/customer facility contract and support customer and business goals/objectives.
- Lead, instruct, and assist technicians on basic and complex repairs/resolution.
- Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).
- Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).
- Share on-call responsibility.
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools, and test equipment, and ensure calibration.
- Maintain approved parts inventory.
- Manage vendor's service delivery processes in compliance with GE policies, as instructed.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).
- Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
Qualifications :
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering,
- or related field and 4+ years of experience servicing medical equipment;
- OR equivalent military education and 4+ years of experience servicing medical equipment;
- OR High School Diploma/GED and 6+ years of experience servicing medical equipment.
- Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
- Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).
- Experience interfacing with both internal team members and external customers as part of a solution
- based service process.
- Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- Ability to work independently and as a team to implement solutions through problem solving.
- The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
- In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Special Physical Requirements:
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
- Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
- Specific vision abilities required by this job may include color, close vision, di
Application Deadline: septiembre 30, 2024