Airbnb Technology Contracts Manager 

United States 

905496508

The Community You Will Join:

• The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year. Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable, and exceptional service experience.

The Difference You Will Make:

• Own the monthly reconciliation of any vendor invoices against services/licences used. Partner with the engineering and biztech teams to reconcile against API and other volume-related spend.
• Work with Strategic Planning & Operations and FP&A to agree on any budget submissions for licenses annually, as well as any allowance for overuse. Collaborate with the WFM team to ensure usage and capacity meets license numbers
• Act as a strategic partner to the strategic sourcing team, engineering, product, and business leaders to ensure technology vendor alignment with technology roadmaps and business objectives, as well as source new technology vendors and contribute to vendor relationship management.
• Develop and refine processes and dashboards for tooling access and tooling account management, vendor spend tracking
• Stay up to date with industry-leading technologies. Research new products and vendors

Your Expertise:

• 5+ years of experience in contract and technology vendor solutions management. Experience working with procurement and vendor management teams and managing relationships with vendors.
• Strong analytical skills with the ability to use complex datasets for real-time insights and planning.
• Excellent communication skills to engage, ideate, and collaborate with diverse teams and leadership.
• Ability to identify operational inefficiencies, develop solutions, and implement process improvements.
• Experience with Google G-Suite (documents, sheets, slides, shared drive)
• Familiarity with additional project management tools (Asana, Airtable, LucidChart) or other administrative tools (Docusign) a plus
• Collaborative and community-first user-centric mindset, with experience in cross-functional team projects blending technology, operations, and product ecosystems.
• Experience in operating in global environments across cultures, locations, and time zones.

Offices: United States