Uber Program Manager Tech Level 

United States, West Virginia 

905011741

About the Role

• Lead one of the key programs in the Global Tech Support team
• Partner with Platform engg teams to provide best in class tech support for their products that is aligned to the product strategy and priorities
• Drive Tech initiatives to help scale the tech support charter to bring in operational and tech efficiencies
• Proficiency in Data analytics/Visualisation tools that will help draw insights on the charters performance as well insights on the products and platforms that we support
• Facilitate and drive high-impact initiatives to improve process quality and the customer experience
• Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs
• Manage timelines, deadlines, feature sets, risks, change requests, releases, and track project budget and financial metrics
• Focus on long term improvements by building, maintaining, and documenting best practices within the team and seek continuous improvement opportunities
• Establish best practices across similar work streams such that they are reusable.

- - - - What the Candidate Will Do ----

• Work closely with Engg teams to understand their priorities and provide best in class tech support to the product and platforms built by Engg
• Lead a teach of tech support engineers to ensure all queries and issues raised across all the platforms (that this team supports) are responded to satisfactorily
• Program Manage the support charter by implementing required governance framework and processes
• Build Tech tools/solutions to improve operational efficiency
• Work with vendor provided engineers to provide tech support
• End to End program management of multiple programs

- - - - Basic Qualifications ----

• Undergraduate degree in engineering, business or another technical field
• Able to adapt to ambiguous & fast-changing environments and business needs
• Minimum of 7 years of experience managing cross-functional global projects, stakeholders and actionable insights
• Hands on Python,SQL and any Data Visualization tools like Tableau
• Excellent written and verbal communication skills, and able to communicate effectively with both technical and non-technical individuals
• Demonstrated success in using data to make customer and product-focused decisions
• Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
• Experience with process design and optimization, program management, customer support strategies, and quality assurance
• Willing to explore and learn new technologies, hybrid processes

- - - - Preferred Qualifications ----

• Hands on Python,SQL and any Data Visualization tools like Tableau
• Knowledge of LLM/ML.
• Experience in implementing Gen AI based tools/solutions which have had significant Business Impact
• Degree/Diploma in Data Science

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .