Adidas MANAGER GBS DELIVERY EXCELLENCE 

China, Shanghai, Yangpu District 

90495590

Productivity & Performance Management

• Lead the identification, prioritization, and execution of productivity initiatives delivering cost optimization, FTE efficiency, and backlog reduction.
• Define and track key productivity metrics and KPIs across service lines.
• Provide transparency of performance through reporting dashboards (e.g., Power BI, Smartsheet).
• Ensure alignment of productivity outcomes with financial targets and strategic goals.

Continuous Improvement & Transformation

• Manage end-to-end improvement projects (DMAIC, Kaizen, Agile sprints).
• Drive process simplification, standardization, and automation.
• Implement best practices, benchmarks, and innovative solutions to optimize service delivery.
• Collaborate with Technology and Process Owners to embed digital tools (Power Apps, RPA, AI, process mining).

Stakeholder Management & Change Leadership

• Act as a business partner for Operation Leaders and Global Process Owners.
• Facilitate workshops and problem-solving sessions to align stakeholders on improvement opportunities.
• Drive adoption of new ways of working through structured change management.
• Provide senior management with updates on productivity gains, risks, and pipeline status.

Capability Building & Culture

• Coach and mentor CI practitioners, analysts, and operational teams.
• Build networks of Productivity & CI Champions across the Hub and globally.
• Lead training programs on Lean Six Sigma, problem-solving, and productivity mindset.
• Foster a culture of continuous improvement and innovation.

Key Relationships:

• GBS Leadership Team & Operations (Finance, Procurement, HR, Customer Service).
• Global Process Owners (GPOs) and Subject Matter Experts (SMEs)
• Performance Management, Automation, Process Management, Innovation and Customer Experience.
• Regional stakeholders (LAM, NAM).

Requisite Education and Experience / Minimum Qualifications:

• Bachelor’s degree in Business Administration, Industrial Engineering, Finance, or related fields (Master’s preferred).
• Lean Six Sigma Black Belt certification, Green Belt as minimum (mandatory).
• 4+ years of experience in Continuous Improvement, Productivity, or Operational Excellence roles.
• Strong experience in managing productivity initiatives with measurable impact (FTE, cost, service KPIs). (mandatory)
• Advanced skills in data analysis and visualization (Power BI, Excel, SQL, etc.).
• Experience with digital enablers (Power Apps, RPA, AI, Smartsheet, process mining, SharePoint).
• Strong communication and stakeholder management skills in English and Spanish.

• Strategic thinking, problem-solving, and influencing skills to drive results without direct authority.