Citi Group Branch Manager - Abu Dhabi UAE Candidate preferred 

United Arab Emirates, Abu Dhabi Emirate, Abu Dhabi 

904508407

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.

• Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.
• Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities
• Recommend new work procedures and contribute to the development of new customer service techniques, models and plans
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Achieve team performance excellence to ensure high quality and high volume productivity
• Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

What we’ll need from you

• 5-8 years of relevant experience
• Management experience
• Customer Service experience, preferred
• Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred
• Proficient project management skills

• Effective written and verbal communication and presentation skills
• Influencing and relationship management skills

Time Type:

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