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Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers
Document details pertaining to issues being worked on
You Must Have
Bachelor’s degree in Engineering or Computer Science
Skills We Value
At least 3 year of experience troubleshooting electrical issues
At least 3 year of experience reading, reviewing and interpreting electrical schematics
Experience in the automation/material handling industry
Ability to focus on relevant information and identify and execute on key details
Experience with C programming languages
Experience programming and installing
Allen-Bradley /Siemens /Modicon/Lenze PLCs
Experience with SQL, creating queries, and data analysis
Experience with VFDs, electric motors, and sensing devices
Experience programming and installing Panel View (HMI)
Ability to consistently make and execute timely decisions
Ability to quickly analyze, incorporate, and apply new information and concepts
Excellent interpersonal, verbal & written communication skills
Demonstrated experience with Knowledge Management & Call Center Management
Ability to multitask
Additional InformationThese jobs might be a good fit