changing lives.
The Associate ClinCheck Support Manager is responsible for building confidence to ensure that our doctors can move up the adoption ladder, progressively expanding their competence. She/He will support our customers to allow them to acquire the knowledge to apply to their own cases to build confidence in Invisalign treatment plans. This position will drive building competence by allowing doctors to learn from the expert during the treatment planning process and the use of ClinCheck tools.
In this role, you will…
- Address any questions or concerns of the Customers relating to ClinCheck software and services described on the Invisalign Doctor Site (IDS).
- Assist Customers with new functions relating to ClinCheck including ClinCheck Pro, ClinCheck 6.0 and any other update or new release of the foregoing software from time to time and other associated services.
- Assist Customers to assess case and provide guidance on case suitability.
- Review and advise on ClinCheck plan to have a more predictable set up
- Be a core member of projects for treatment planning, clinical support model projects or any other projects that require product or clinical input.
- Be responsible for Clinical Support Messaging & Protocols. Manage content, process, and message of clinical support team. Work with Costa Rica and APAC Treat centers on protocols for product and technicians.
- Engage and influence cross-functional teams to deliver an excellent clinical customer experience for all Invisalign providers.
- Drive efficiency and effectiveness through all Clinical processes.
- Participate in proactive team efforts to achieve departmental and company goals where applicable
- Comply with all safety policies, practices and procedures. Report all unsafe activities to manager and/or Human Resources
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
- Other duties as assigned from time to time
In this role, you’ll need …
- Graduate of Doctorate of Dental University, Bachelor Dental school
- At least 4 years of working experience, of which 1-2 years of experience is in a corporate environment
- At least 2 years of Invisalign patient treatment planning and management at clinic
- Good technical knowledge and experience in dental
- Experience in training dentists/orthodontists
- Proficient in English
- Effective communication and presentation skill
- Regular business hours. Some outside hours in evenings and weekends, and travelling may be required from time to time
Location
