EY GMS - Senior Manager-Automation Architect 

India, Karnataka, Bengaluru 

90319144

Cross Solution – Process Improvement Program Manager, Global Managed Services

The purpose of this position is to lead transformation, profit expansion, service excellence across managed service solutions/service lines through combination of strategies: commercial, technology, process, digital, data, knowledge & people in order to drive profit expansion, improve client experience, reduce risk and improve service quality across GMS client relationships.

Your key responsibilities

• Lead transformation, profit expansion, service excellence portfolio
• Build and implement normative models for transformation, service excellence and digital (& AI) infusion
• Play the role of a Strategic change leader
• Pitching business cases to clients and client partners
• Lead complex combination of strategies: commercial, technology, process, digital, data, knowledge & people
• Own and deliver on a profit expansion mandate with clear annual target ($)
• Lead large portfolio of transformation projects for managed service clients across sectors and offerings
• Portfolio and Project governance, monitoring and reporting to leadership team and client organization
• Estimate and report benefits in terms of commercial impact, brand reputation, efficiency, revenue, profit and risk elimination
• Opportunity sizing and investment sizing and report/track portfolio and project level ROI
• Head Program management / governance office (PMO/PGO) / design and implement PMO/PGO practices and frameworks

Skills and attributes for success

• Business analysis & design thinking
• Process re-engineering skills (Lean, sixsigma)
• Digital tool toolset (Workflow/IPA/BI/AI-ML)
• Scaled Agile (SAFe) or SCRUM
• Organizational change management (OCM)
• Enterprise Architect (TOGAF)
• Project Management (PMP)
• 14 to 19 years of experience

To qualify for the role, you must have

• MBA
• Prior experience in managed service / consulting / BPO / service delivery operation in a client facing transformation role (12+ years)
• Experience in large portfolio leadership, execution & delivery
• Demonstrated industry leader in significant efficiency / profit expansion
• Experience in interacting with senior client personnel including C-level
• Deep experience in Technology and Data transformation in an Agile / Scrum environment
• Be proficient in assessing options (e.g. commercial, risk, performance and cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs
• Experience in Target Operating Model Design for managed service
• Can coordinate / collaborate with teams & stakeholders in multiple geographies
• Manage Matrix teams with participants in multiple geographies
• End to end exposure in Managed Service Deal Life Cycle from go-to-market, solution design, commercial, pricing, TOM, Transition and Delivery
• This role requires flexibility in working with various Client and EY stakeholders across the world and in different time zones
• You need to have core understanding of the big four and their got-to-market propositions
• Ready to travel if required

Ideally, you’ll also have

• Experience in integrated managed / outsourced services solutions primarily around
  • Risk: Transform the risk and controls functions and outcomes of the business, including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
  • Finance: transform their finance functions and drive value creation by making finance more agile (responsive, insightful and efficient) to support better scalability, decision-making and enterprise-wide performance
  • Integrated Workforce Mobility: Tax, Immigration, Compensation, Assignment & Social Security
  • IT outsourcing models, Cloud/Saas/Paas solutions and the role of IT in digital change
• You may have certification in LSS, CSM, SAFe, TOGAF, PMP, CBAP, CSPO, OCM
• Proficiency in Design Thinking and Agile Methodology
• Experience in Data Flow Designs / Data Architecture exposure
• Managed Service pre sales experience

What we look for

• Ability to extend our reputation in the marketplace
• Passion for problem-solving and helping our clients with some of their most complex issues

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.