Your key responsibilities
- Receive and acknowledge requests assigned
- Process invoices and purchase requests with highest accuracy
- Follow firm’s guidelines and processes
- Track request process in the workflow management tool as well as other trackers maintained by the team
- Provide updates to requestors and reply to their queries in a timely manner
- Handle request volumes and maintain high quality service
- Work closely with EY Regional Business Managers, Location Managers, Client serving people, Mercury business advisors, On-shore team and Executive assistants
- Provide coverage & support to the team members to meet set timelines and in managing key deliverables
Skills and attributes for success
- Capable of engaging effectively with multiple stakeholders, understanding the objectives of their programs/initiatives.
- Interact effectively and maintain good rapport among a diverse group of team members, customers, and colleagues, demonstrating tact and diplomacy
- Interact directly with the clients to capture first level requirements for the projects/processes
- Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations
- Demonstrate best work practices within department and among other teams
To qualify for the role, you must have
- Excellent Conceptual & Analytical Skills
- Good at number crunching
- Excellent communications and organizational skills
- Detail oriented and eager to analyse and solve complex process cases
- Exceptional customer service skills, including responsiveness and commitment to quality
- Strong and highly motivated work ethic
- Ability to perform well prioritized tasks in a fast-paced environment.
Ideally, you’ll also have
- Graduate / Post-graduate degree (Ideally in Commerce/Finance streams)
- 2 to 4 years of work experience in any finance operations domain (AP/AR/GL)
Technologies and Tools
- Demonstrated intermediate level experience in MS Office suite applications (Word, Excel & PowerPoint)
What we look for
- Team player: self-driven and ability to work independently.
- Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem.
- Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.
- Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s other cultures & impact on decisions
- Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one's emotions to adapt to environments.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.