Cisco Customer Success Specialist 

India, Karnataka, Bengaluru 

902708317

CSSs are subject matter experts in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realize value faster. Proficiency in relationship management, account handling, and soft skills, along with a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market, will be key to driving adoption and ensuring customers achieve accelerated business outcomes.

• Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard methodologies, and drive software adoption and business value.
• Technical Expertise : Use deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements
• Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
• Collaboration: Work closely with Account teams, Customer Success, and Partners to improve customer adoption, address product concerns, and drive growth.
• Strategic Advice and Adoption Journey : Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

Minimum QualificationsExpert-level knowledge of Cisco's Cloud & AI Infrastructure (CAI) products with 7-12 years of experience integrating across multiple architectures

• Expert understanding in ACI, Hyperflex, UCS, Nexus switching, MDS, ND, NDFC, NDI, Nutanix, Intersight & AI
• Preferred knowledge and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
• Expertise in automation, including demonstrating APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source
• Certifications: DevNet, CCNA, CCNP, or CCDP required; CCIE, CISM, CISSP or equivalent strongly preferred
• BS in Engineering, Computer Science; Masters preferred.

• Customer-Centric Attitude : Proactively understands customer needs and drives decisions to improve customer value and happiness.
• Cross-Team Collaborator: Works seamlessly across internal and external teams to encourage technical implementation decisions, operating effectively in both remote and face-to-face environments.
• Business Acumen: Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.
• Results Oriented : Demonstrates proven execution ability with relevant technologies, driving successful customer outcomes.
• Effective Communicator : Delivers sophisticated information clearly and convincingly to diverse audiences, with the ability to engage both technical architects and C-level executives, ensuring understanding and alignment.