JPMorgan Backoffice Team Lead – Data Protection genders 

Germany, Berlin, Berlin 

902669441

Job Description

With a focus on individual data protection right requests, you will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer.

Job Responsibilities

• Be a Service Matter Expert within customer support team for GDPR / DSGVO.
• Review escalated data protection customer cases and support on high profile cases on a daily basis
• Oversee updates to processes, procedures and guidance documents.
• Complete quality checks on cases and reports on metrics within the team
• Work closely with other Banking Ops teams
• Support on delivery of materials for control committees, business forums, privacy meetings and strategy working sessions
• Review areas of emerging risk to identify issues for other parts if the business

Required qualifications, capabilities, and skills:

• In-depth understanding of data protection regulations in Germany (GDPR / DSGVO)
• Strong communication and coordination skills to liaise between teams effectively
• Excellent organisational skills to ensure timely responses to individual right requests and incidents
• Problem-solving abilities to address complex privacy-related issues and ensure compliance across teams
• Fluent in German and English

Preferred qualifications, capabilities, and skills:

• Experience in managing teams and projects
• Experience in the German Banking Landscape