JPMorgan Business Solutions Banker 

United States, Arizona, Tempe 

902061047

As a Benefit Payment Services Client Tax Associate II within the Client Tax Operations Utility Team, you will act as a primary point of contact for Benefit Payment Service tax processes and inquiries. You will be part of a larger team that supports our clients' tax servicing needs across the Corporate & Investment Bank, Commercial Bank, and Consumer & Community Banking sectors. You will collaborate with Product & Relationship Managers, Operations, Technology, Legal, and Corporate Tax teams to ensure compliance with regulations, enhance efficiency, and positively impact client experiences. You will support a team managing substantial client relationships across the firm, providing opportunities to innovate and enhance client experiences while fulfilling regulatory obligations. This position is based at the Newark Corporate Center.

Job responsibilities

• Manage tax-related aspects of benefit payments
• Ensure compliance with tax regulations specific to benefit payments
• Prepare and review tax reports related to benefit payments
• Provide support and guidance regarding tax documentation, tax withholding, tax refunds, and tax regulatory reporting
• Take proactive responsibility for resolving clients' inquiries within the published standards
• Implement forward-thinking strategies to maintain response quality and completeness, preventing case reopening
• Analyze the root cause of recurring issues through regular review of metrics and assist in developing programs for service enhancements based on these figures
• Continually review operational tax processes to identify areas for enhancement
• Identify and escalate tax risks and participate in their resolution
• Assist in client tax account reviews and ad-hoc projects across the wider Tax Operations team

Required qualifications, capabilities, and skills

• Experience in the benefit payment services industry
• Familiarity with tax software used in benefit payment services
• Familiarity with U.S. tax documents (W8/W9 forms) and U.S. withholding requirements
• Minimum of 5 years of professional experience
• Proficient in Microsoft products, including Microsoft Excel
• Inclusive leadership skills with the ability to collaborate across teams in a client-impacting function
• Effective client service and communication skills, with attention to detail and advanced organizational skills
• Ability to develop innovative and creative solutions to complex issues
• Advanced reconciliation and analysis skills

Preferred qualifications, capabilities, and skills

• Experience in the benefit payment services industry
• Familiarity with tax software used in benefit payment services
• Familiarity with 1099, W-2, and 1042 reporting statements
• Experience using data analytics tools
• Understanding of the benefit payment services industry