Wells Fargo Senior Business Execution Consultant 

India, Telangana, Hyderabad 

901817204

About this role:

Wells Fargo is seeking a Senior Business Execution Consultant Operations Lead within the Payments Command Center team:

• The Payments Command Center (PCC) is comprised of 2 sites (Hyderabad & Charlotte) responsible for supporting payment processing operations groups and, through them, our customers, and businesses by: monitoring of WF’s end-to-end payment flows; management of alerts; and centralized & structured incident communication.
• PCC sites operate 24x7x365 including remote responsibilities across multiple time zones, on-call responsibility for critical issues that impact the payment ecosystem.
• The PCC will work across all WF LOBs and Payments Technology teams to provide the above support for all Payment rails (e.g. Wire, ACH, RTP, etc).
• This role is pivotal in providing real-time monitoring, management, and resolution of critical customer queries in the payments ecosystem.
• The ideal candidate will possess excellent Payments Domain Knowledge, problem-solving skills, Crisp and Clear Communication, strong customer focus, and the ability to operate under time-sensitive conditions.

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Payment Operations, Incident management, client Support or Information Technology or equivalent knowledge of payments and payment technology.
• Ability to understand payment flow topics from a strategic and business perspective in order to translate that in executive language.
• Experience in payments/ Operations command center / Customer service or Relevant experience.
• Building strong relationships and collaborating across large organizations.
• Strong knowledge of payment systems, processes.
• Excellent leadership and team management skills.
• Proficient in data analysis and reporting tools.
• Exceptional problem-solving abilities with a focus on incident resolution.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to work in a high-pressure environment with a 24/7 operational focus.
• Flexibility to work different shifts and be on-call as required

Job Expectations:

• Real-Time Monitoring:

• Maintain and provide support in a 24x7 model for the most complex and broad technological business solutions which have direct and significant impact on Wells Fargo’s strategic payments objectives.
• Monitor & manage day to day operations of the command center ensuring all payment processes and tasks functioning smoothly and efficiently.

• Client Query Management:

• Serve as the primary point of contact for handling and resolving critical client queries in real time.
• Collaborate with internal teams such as Operations, IT, Product & GTM to ensure timely resolution of client issues.

• Incident Management:

  Act as a point of contact for payment-related incidents, coordinating the response and resolution efforts across relevant teams.

• Facilitate communications to internal partner groups, management and other interested parties regarding overall payment system status, volumes, health, and issues/incidents.

23 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.