EY SuccessFactors Configuration Lead 

India, Karnataka, Bengaluru 

901686242

Your key responsibilities

Together with the Application Engineer Team Lead:

• Plan and supervise all activities related to the configuration, installation, deployment and operation of SuccessFactors modules including Employee Central, Learning, Recruitment, and Onboarding.
• Carry out comprehensive configuration, upgrade, and migration tasks within the SuccessFactors modules, ensuring optimal system performance and functionality.
• Implement advanced administration of SuccessFactors, including but not limited to Metadata Framework (MDF) objects creation, Business Rules, Workflows, Events, and Picklists.
• Identify, analyze, and interpret trends or patterns in complex data sets to enhance the analytical reporting capabilities of SuccessFactors.
• Apply technical expertise to resolve complex SuccessFactors application problems. This may include troubleshooting issues related to user experience, data model, integration between modules, performance, etc.
• Develop and manage data migration concepts and strategies for SuccessFactors modules.
• Conduct routine system audits and configuration analysis to ensure all features are optimized and utilized with no redundancy.
• Participate in the design/creation and maintenance of APIs and integration flows using SAP Cloud Integration (SAP CPI) ensuring secure and efficient data transfer between SuccessFactors and other systems.
• Monitor the performance of implemented SuccessFactors solutions and take necessary actions to ensure high availability and high performance.
• Ensure system compatibility and consistency by creating and maintaining rules and formulas, object definitions, picklists, workflows, and field dependencies within the SuccessFactors platform.
• Take responsibility for system upgrades, security, release management, and all other technical matters relating to SuccessFactors.
• Develop, test, and document functionality changes, ensuring the system meets the operational and business needs.
• Identify areas for process improvement to continually drive effectiveness and efficiencies.
• Collaborate with different departments to understand their requirements and translate them into system enhancements.
• Maintain the integrity of the SuccessFactors system by performing regular data audits and system checks.
• Regularly interact with software vendors, users, data source providers, and other stakeholders to resolve technical issues and improve system performance
• Stay updated on SuccessFactors updates, new releases, and best practices, implementing them where necessary to optimize the system's functionality and performance

Analytical/decision making responsibilities

• Challenge/hold the Service Delivery team to account
• Must be able to work within a matrix organization – balancing the needs of the service line against firm initiatives and goals
• Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
• Identify, manage and resolve complex issues, preventing escalations, where possible
• Manage, negotiate and resolve project risks effectively
• Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring
• team player – sets example for project managers, business analysts and others to follow
• Create an open, honest, accountable and collaborative team environment

Skills and attributes for success

• Proven experience in implementing and configuring SuccessFactors, particularly in Employee Central, Learning, Recruitment, and Onboarding modules.
• Proven technical knowledge of HCM processes and forms, position management, and HR data structure
• Experience with XML schema, XML editor, and SFTP/FTP processes.
• Strong understanding of data structures, data modeling, and database schema in SuccessFactors.
• Ability to troubleshoot issues with data files (CSV, XML, etc.) and propose effective solutions
• Exposure to SuccessFactors integration tools such as BTP CPI (Integration Services)
• Knowledge of system security fundamentals and role-based permissions model in SuccessFactors.
• Familiarity with the underlying SuccessFactors architecture and system landscape.
• Proficiency in the Configuration of Succession Data model, Corporate Data model, and Country-specific Data models in SuccessFactors Employee Central.
• Advanced knowledge of SOAP-based Web services, REST APIs, SFAPI, OData for integrating SuccessFactors with third-party applications.
• Strong understanding of Role-Based Permissions (RBP) within SuccessFactors, including the creation of permission roles, groups, and granting permissions
• Familiarity with administering the Metadata Framework (MDF), including creating objects, associations, and rules.
• Proven experience working with SAP Identity Authentication Service (IAS) and (IPS).
• Expertise in working with SFTP servers for setting up outbound files from SuccessFactors and handling inbound integrations
• Excellent problem-solving skills, with the ability to troubleshoot technical problems under pressure.
• Strong analytical ability, with the skill to make data-driven decisions.
• Commitment to staying updated on the latest SuccessFactors updates and HR trends.
• Excellent communication and interpersonal skills to effectively convey complex technical issues to non-technical individuals
• SAP SuccessFactors Certification in Employee Central, Learning, Recruitment, Onboarding is a strong plus.

Supervision responsibilities

• Working relationships (daily) with EY ITSD and AMS Lead
• Working relationships (daily) with TCS AMS team
• Liaison to the Business for that Portfolio / App

To qualify for the role you must have

• A degree in Computer Science and/or a business related degree; or equivalent work experience
• 5+ years in SuccessFactors Configuration management working with multiple disciplines to deliver projects in line with customer needs
• Significant experience in a customer service role and business management role
• Work experience in a professional services industry, preferred
  

Ideally, you’ll also have

• SAP SuccessFactors Certification in any one of the following Employee Central, Learning, Recruitment, Onboarding

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.