IBM Project Manager-Expert Labs 

Canada, Ontario, Markham 

901477921

Your Role and Responsibilities
The project manager’s primary responsibility is to manage the efforts of IBM resources, client employees, and third-party vendors to ensure that an integrated solution provided meets the client’s needs. As a Project Manager within the Project Management Office (PMO), you will lead cross-functional teams to deliver projects that span multiple business units. Using project management best practices, you will be responsible for delivering a portfolio of projects. The Project Manager works independently but keeps leadership promptly apprised of work status, raising issues and risks to the appropriate level and at the appropriate time; works effectively and efficiently with minimal oversight; advises and guides other professionals; seeks guidance on critical issues as appropriate; and has a solid level of expertise in project management. The Project Manager is responsible for delivering the organization’s overall project plan, budget, structure, schedule, and staffing requirements.

Primary Job Responsibilities

• Provide project management discipline and a framework for Expert Labs project teams.
• Provide technical direction and control to coordinate and manage the activities of Expert Labs project personnel.
• Identify, track, and manage project dependencies to ensure optimal utilization of resources, ongoing risk identification and timely benefits realization on the project.
• Identify stakeholders and manage at varying levels within the organization, tailoring your style and approach to meet their needs, both in-person and remotely.
• Conduct regular status meetings with clients and project stakeholders.
• Organize and present project information comprehensively that is appropriate for the audience and the situation, including Executive-level reporting.
• Provide financial forecasts to Delivery Leaders.
• Keep management cadence with the Delivery Leaders to provide insight on project status.
• Administer the contract change control procedure with the client.
• Maintain project communications with the client and manage client expectations.
• Escalation and critical situation management. Ability to clearly clarify the problem statement. Apply methodical problem-solving, critical thinking and root cause analysis to dissect complex issues. Generate, evaluate, and implement possible solutions and monitor outcomes.
• Assist with estimating and sizing new projects.
• Create Project Management deliverables (status reports, financial tracking, project plan, risks, issues, actions, decisions logs, etc.)
• Develop knowledge of Integration Expert Labs offerings with awareness of emerging technologies and solutions.

Required Technical and Professional Expertise

• Bachelor’s degree or Diploma with 4+ years of experience working in a client-facing consultative services organization.
• Project Management Certification (PMP, Scrum Master, PMI-ACP, or other certifications).
• Experience and proficiency using MS Project and other project management tools.
• Experience working with multiple project methodologies (waterfall, Agile, Scrum).
• Strong verbal and written communication.
• Experience communicating with C-suite executives.
• Experience working in a virtual office setting and maintaining an active and dynamic presence via phone, Slack and email.
• Possess excellent relationship management and facilitation skills.
• Solid personal leadership and management skills with a collaborative style.
• Ability to travel up 40-50% when required.

Preferred Technical and Professional Expertise

• MBA preferred
• Fluent in English and French: Possess excellent written and verbal communication skills in both English and French preferred.