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Google Sovereign Support Manager Operations United Kingdom, England, London 901469003
20.11.2024
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in technical leadership and people management.
- Experience in supporting operating systems, networking, scripting and automation, and application troubleshooting.
- Experience in IT service desk tools and technologies.
- Experience in ITIL and Agile frameworks.
- Developed Vetting (DV) level Security Clearance.
Preferred qualifications:
- ITIL v3 or v4 Foundation certification.
- Experience with creating or optimizing deployment or support processes for desktops, laptops, video conferencing, wireless devices, software, and patches.
- Experience in supporting Chrome OS, Windows, Mac OS, Unix, networking, scripting and automation, application troubleshooting.
- Experience developing or improving ITIL processes.
- Understanding of local and wide area networks (LAN/WAN) and mobile computing environments.
- Understanding of complex IT infrastructure and ability to troubleshoot issues.
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