Responsibilities
- Professionally represent the managed security services business in interactions with internal and external customers and business partners as required.
- Assume lead and/or support role in assigned projects insuring they are delivered on time and within budget and to the satisfaction of the customer.
- Perform network administration tasks required to keep the Managed Security Services Center operational at industry standard level.
- Maintaining and planning of infrastructure used in the delivery of managed security services.
- Respond to monitoring alerts by interfacing with customer to advise of alarm situation, investigate problem and determine the optimal solution.
- Contribute to the development of the remote services portfolio.
- Keep technically current with the HPS/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines.
- Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support.
- Maintain industrial safety awareness through the completion of pertinent safety certifications.
YOU MUST HAVE
- Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 7 years of directly related experience
- Minimum of 3 years experience in providing services via remote connectivity
- Minimum of 3 years experience in Information Technology
- Strong diagnostic and analytical skills including problem solving, trouble shooting, management of priorities and self-direction to resolve complex issues
- Effective written and verbal skill to enable strong communication capabilities
- Experience securing industrial or corporate networks and assets against cyber threats is a plus
- Installation and maintenance of Operating systems experience; Virtual machines and Hypervisor platforms experience
- Implementation and maintenance of server & storage platforms and networking equipment
- Task automation and or scripting (Batch, PowerShell, VBScript, Perl) experience
- Microsoft Patch management solutions (WSUS, MSSC) experience
- Troubleshooting skills to resolve basic network and application or system integration issues
- Basic installation and maintenance of Operating systems experience; Basic virtual machines and Hypervisor platforms experience
If this is your dream role, then we'd love to hear fromyou.
Additional Information- JOB ID: HRD260121
- Category: Engineering
- Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
- Exempt