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Apple Regional Staffing Planning Manager Singapore 899095556
19.12.2024
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Description
Oversees weekly commit levels by role/language for regional networkBuilds partnerships with internal regional directors, local management, and various functional departments to drive improvements for the extended regional networkHosts weekly 1:1s with partner leadershipProvides regional support for new partners, sites, geo expansionFacilitates knowledge share, global alignment of OSV best-practice exchangeProvides Invoicing supportInfrastructure oversight
Minimum Qualifications
- Minimum 5-10 years of demonstrated work experience in a contact center environment, project management, or vendor management
- Exceptional organization and project management skills
- Detail-oriented
- Proven ability to assess business needs, prioritize accordingly, and escalate appropriately
- Excellent communication and presentation skills
- Skilled at resource balancing and conflict management
- Strong analytical skills and experience using data to drive decision-making
- Proven ability to liaise with business stakeholders
- Strong understanding and experience working with outsource vendors
- Knowledge of negotiation principles
- Ability to work with teams based in multiple reg
- Proficiency in English and Mandarin Chinese
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Preferred Qualifications
- Japanese is a plus
- Able to travel approximately 1-2 times per quarter, sometimes more
- Bachelor's Degree, or equivalent experience
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