Citi Group Issue Management Business Control Senior Manager 

United States, New Jersey 

898469767

Citi Global Wealth (CGW) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of CGW, which is to be the leading wealth management provider globally. As we embark on this journey, it is imperative to have a strong Risk & Control framework, supporting this goal through an independent but integral Internal Control organization.

This role is responsible for the end-to-end management of issues for NAM Consumer Wealth within CGW, including project managing, monitoring, tracking and actionable reporting of issues.

This role will ultimately report to the Head of Wealth Issues and Review Management Capabilities.

Responsibilities:

• Drive proactive and timely identification, management, and oversight of issues across NAM Consumer Wealth in line with firm requirements.

• Identify thematic root causes, underlying issues and facilitating the effective remediation of control gaps.

• Responsible to help draft issues, corrective action plans and milestones; define success criteria for each issue includingartifacts/deliverablesto support issue validation.

• Provide credible review and challenge of business remediation efforts.

• Review Closure Memo including artifacts and testing performed to support closure.

• Provide periodic issue status updates to NAM Consumer Wealth senior leadership including escalations/ emerging risks, and actionable items in the risk and controls environment.

• Collaborate with Wealth colleagues to identify and adopt best practices for issue management.

• Liaise within the organization to ensure connectivity with enterprise-wide issue management efforts to enhance Citi’s safety and soundness.

• Development of strong partnerships with key stakeholders, including the ability to influence and guide issue owners through the issue management lifecycle.

• Proactive engagement with control functions to ensure understanding of the CGW governance program.

• Focus on continuous control improvements across all areas to ensure continued improvement of the control framework in an efficient, cost effective, streamlined, and value-add manner.

Qualifications:

• 6-10 yearsof Financial Servicesexperience in the areas of in-business controls, controls design, controls testing, internal audit, operational risk management.

• Strong understanding of risk assessment processes.

• Strategic thinker with strong analytical skills (a must) and the ability to translate complex concepts in a concise manner

• Advanced skills in MS Excel and MS PowerPoint and MS SharePoint.

• Strategic thinker with strong analytical skills (a must) and the ability to translate complex concepts in a concise manner

• Openness to challenge and continuously challenging the status quo

• Demonstrated leader capable of driving change

• Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment

• Self-motivated, highly adaptive, and able to work well under high stress

• Excellent written and oral communication skills with demonstrated ability to clearly articulate issues

• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views

• Strong interpersonal skills for interfacing with all levels of internal and external audit; and management

Education:

• Bachelor's/University degree, Master's degree preferred.

Anticipated Posting Close Date:

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